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Contact
contact@coltesse.com
Store info

Shop and studio

By appointment only

monday - saturday

9 a.m. - 8 p.m.

Directions

Coltesse C/la caserne

12 rue Philippe de Girard

75010 Paris

FRANCE

whatsapp

Coltesse C/la caserne

12 rue Philippe de Girard

75010 Paris

FRANCE

whatsapp

Shop and studio

By appointment only

monday - saturday

9 a.m. - 8 p.m.

faq

ORDER & DELIVERY

You can select a delivery mode on the site when you place your order. You will then receive an electronic confirmation of the shipment of your order and a summary of the information in the order form. 

From Monday to Friday, delivery by courier in Paris only, same day delivery for orders placed before 1:00 pm and next day delivery for orders placed after 1:00 pm (on Monday in the case of an order placed on Friday after 1:00 pm). 

Delivery zones

Coltesse ensures a delivery service in the whole world by DHL, Colissimo and Chronopost. 

Delivery time

Your order is shipped within 48 hours from the date of payment. The orders placed before 12:00 am are generally dispatched the same day in week.

Coltesse cannot be held responsible for a delivery defect related to an incomplete or erroneous information of the address during the realization of the order. In case of return of a parcel because of an incorrect or incomplete address, the expenses of return will be at your exclusive charge. For orders on the outlet, shipping times can exceptionally go up to 3-4 days. Delivery times are in working days.

The maximum delivery time in metropolitan France is 2 days, the delivery time in the DOM-TOM is 6 days, the delivery time in the European Union is 5 days, the delivery time outside the European Union is 7 days.

Shipping costs and taxes

In France, shipping costs are free. 

In Europe and in the world, the shipping costs are 12€ and offered beyond 100€.

Delivery costs for orders to France and the European Union are indicated including all taxes. The delivery costs for orders sent outside the European Union are indicated without taxes. Taxes are paid by the customer upon receipt of the package according to the laws in force in the destination country.

PAYMENT

The payment of the amount of your order is carried out on coltesse.com according to the procedures indicated during its realization. The payment can be done, at your choice:

- by credit card,

- in 3 times without fees by credit card from 100€ with the Alma service, 

- with Paypal,

- in Bitcoin via coinbase commerce. 

The transaction is immediately debited on the credit card after verification of the conformity of the order and the banking data upon receipt of the debit authorization. In case the debit is impossible, the order will be refused.

The banking data benefit from a secured encryption S.S.L. (Secure Socket Layer). Their use by Coltesse is exclusively limited to the procedures necessary to ensure the validation of the order and to the emission of a refund of the order in the hypothesis of a return. 

EXCHANGE & RETURN

Return Policy 
 

Coltesse has a 14 day return policy, any item you wish to return must be sent within 14 days of receipt. You will not have to justify any reason nor pay any penalty except for the cost of returning the item. 

If this period expires on a Saturday, Sunday or holiday, it is extended to the next working day.

In case of free shipping, the latter will be applied if the amount of the articles kept is lower than the amount necessary to apply the free shipping. The shipping costs will then be deducted from the refund.

Return procedure

To return your item, send it back within 14 days after reception to the address indicated below:

Coltesse - Retour - 12 rue Philippe de Girard - 75010 Paris - France

The product must not have been damaged, worn, worn out or washed. It must be returned in the exact same condition and must be accompanied by all the documents and accessories provided as well as a copy of the invoice or any other element allowing to identify the order.

In the event that the returned item is not suitable for sale, you will not be refunded, but you may obtain a new return at your expense.

You will be reimbursed as soon as possible, and at the latest within 14 days following the date of return of the of the item. 

You will be responsible for any loss or damage to the item during the return. We do not accept returns for items made to your specifications or highly personalized.

ACCOUNT

It is not necessary to create an account to order on the site. However, we encourage you to create an account so that you can access your purchase history, your current orders and your return requests.

PRE-ORDER

We invite you to subscribe to our newsletter in order to be informed of the next pre-orders.

We carry out pre-orders on certain exclusive pieces at a special price. This process allows us to optimize our stocks by producing only for you in our French and European workshops.