ORDER & LIVRAISON
You can choose a delivery method on the site when you place your order. You will then receive electronic confirmation of the dispatch of your order and a summary of the information contained in the order form.
Same day delivery by courier is possible in Paris if your order is placed before 1pm, subject to availability at the studio.
Coltesse assure un service de livraison dans le monde entier par DHL, Colissimo et Chronopost.
Your order is shipped within 48 hours from the date of payment. Orders placed before 12:00 are generally shipped the same day during the week.
Coltesse cannot be held responsible for a delivery failure linked to an incomplete or erroneous information of the address during the realization of the order. In case of return of a parcel because of an incorrect or incomplete address, the return costs will be at your exclusive charge. For orders on the outlet, shipping times may exceptionally be up to 3-4 days. Delivery times are in working days.
The maximum delivery time in metropolitan France is 2 days, the delivery time in the DOM-TOM is 6 days, the delivery time in the European Union is 5 days, the delivery time outside the European Union is 7 days.
Delivery costs and taxes
In France, shipping costs are free.
In Europe and in the rest of the world, delivery costs are 12€ and free for orders over 100€.
Delivery costs for orders to France and the European Union are indicated including all taxes. Delivery costs for orders sent outside the European Union are indicated exclusive of tax. Taxes are paid by the customer upon receipt of the package according to the laws in force in the country of destination.
EXCHANGE & RETURN
Coltesse has a 14 day return policy, any item you wish to return must be sent within 14 days of receipt. You will not have to justify your reasons or pay any penalties except for the cost of returning the item.
If this period expires on a Saturday, Sunday or public holiday, it will be extended to the next working day.
In the case of free shipping, the shipping costs will be applied if the amount of the items kept is less than the amount necessary to apply the free shipping. The shipping costs will then be deducted from the refund.
To return your item, send it back within 14 days after receipt to the address below:
Coltesse - Returns - 12 rue Philippe de Girard - 75010 Paris - France
The garment must not have been damaged, worn, worn out or washed. It must be returned in the exact same condition and must be accompanied by all the documents and accessories provided as well as a copy of the invoice or any other element allowing the identification of the order.
In the event that the returned item is not suitable for sale, you will not be refunded, but you may have the item returned at your expense.
You will be refunded as soon as possible, but no later than 14 days from the date of return of the item.
You will be responsible for any loss or damage to the item on return. We do not accept returns for items made to your specifications or clearly personalised.
We invite you to subscribe to our newsletter in order to be informed of the next pre-orders.
We carry out pre-orders on certain exclusive pieces at a special rate. This process allows us to optimise our stocks by producing only for you in our French and European workshops.
The payment of the amount of your order is made on coltesse.com according to the procedures indicated at the time of its realization. The payment can be made, at your choice:
- by credit card,
- in 3 instalments without charge by credit card from 100€ with the Alma service,
- with Paypal,
- in Bitcoin via coinbase commerce.
The transaction is immediately debited from the credit card after verification of the conformity of the order and the banking data on receipt of the debit authorization. If the debit is impossible, the order will be refused.
The bank data is encrypted using S.S.L. (Secure Socket Layer). Their use by Coltesse is exclusively limited to the procedures necessary to ensure the validation of the order and to the emission of a refund of the order in the event of a return.
It is not necessary to create an account to order on the site. However, we encourage you to create an account so that you can access your purchase history, your current orders and your return requests.