Shipping & return

Extract of the general conditions of sale.

8. Delivery

8.1. Prerequisites

The customer chooses a delivery method on the site during the completion of his order.

The customer receives electronically.

The customer decides the delivery address when carrying out his order, which means that it must be located in France, in the DOM / TOM, in the European Union or in North America.

8.2. Delivery delay

The order will be shipped within 48 hours, from the date of payment, except in case of force majeure as this concept is assessed by the case law of the French courts, the delivery address indicated by the customer when ordering. The seller will not be responsible for the delivery of information related to incomplete or incorrect information of the delivery address during the execution of the order. Sending parcels by the seller due to an incorrect or incomplete address provided by the customer, the return costs are the sole responsibility of the customer.

For orders on the outlet, shipping times can exceptionally go up to 3-5 working days.

Delivery times are passed in working days.

Delivery time in metropolitan France: 2 days

Delivery time in DOM-TOM: 6 days

Delivery time in the European Union: 5 days

Delivery time outside the European Union: 7 days

8.3. Shipping cost

France: Free Shipping. 

Europe / World : 12€, Free shipping on orders over 100€.

Delivery charges for orders to France and the European Union are taxable, including all taxes, in accordance with the rate of value added tax in force in France.

Delivery charges for orders outside the European Union are shown excluding taxes. The taxes are paid by the customer upon receipt of the package according to the laws in force in the countries of destination.

Article 9 - Withdrawal period

L121-21 of the code of consumption, the customer has a right of retraction of order It is possible to execute a delay of fourteen (14) calendars as from the reception of his Order, without having to justify motives or to pay penalties for returning the cost of returning the item (s). This time is it time expires on a Saturday, Sunday or holiday or without employment, it is extended until the next business day.

This is the time of the post. The shipping costs will be deducted from the refund.

The customer who wishes to use the article (s) of retraction will have to return the article (s) in the aforementioned process (es). out the article (s):

Coltesse - 12 rue Philippe de Girard - 75010 Paris - France

The item (s) must be returned to a state. They will not be sold by the seller (neither worn, used, modified, washed nor damaged) and documents accompanied by all the documents and accessories provided.

In the event that the returned article (s) will not be (are) clean (s) to the marketing, the Customer would not be refunded, but could become new, with load reference of the articles (articles) that he would have returned to the seller.

L121-21-4 of the Consumer Code, the customer who exercises his right of withdrawal, will be returned as soon as possible, and later, in the following days.

Any liability or loss of payment occurred at (x) item (s) upon return of your customer.

Article L.121-20-2 of the Consumer Code, the right of withdrawal is excluded for items made according to the specifications of the consumer or personalized gifts.